Aahaa: Move Better
A little help.
For help with Aahaa, email vinay@aahaa.fit. Include your device model, app version, and what happened. Please don’t send passwords or private videos.
Camera or movement check
Allow camera access in your device settings. In Aahaa, open Settings → Camera & movement to check again. Keep the moving body parts visible, use a stable camera, and make sure the room is well lit.
A purchase hasn’t unlocked Plus
Use the same Aahaa account as when you purchased. Open Settings → Membership → Restore purchases, then refresh membership if needed. Contact us if Plus still doesn’t appear.
Manage a subscription
Billing and refunds are handled by the store where you purchased. Deleting the app or account does not cancel a subscription.
Manage Apple subscriptions ↗
Manage Google Play subscriptions ↗
Your recordings
Attempt and custom-move videos stay on the device where they were recorded. Plus syncs private scores, not videos. We cannot restore recordings deleted from your device.
Delete your account
You can permanently remove your Aahaa account and private cloud data on our account deletion page, without reinstalling the app. If you can’t sign in, email us from your account email address to request deletion; we’ll verify ownership.